When people hear 'sexual wellness' their minds are taken back to those long waits in the sexual health...
Read more
Free delivery on orders £15 or more.
Discreet delivery guaranteed.
What are you into? Design your care kit here
Free next day delivery on all kits*
What are you into? Design your care kit here
Free next day delivery on all kits*
Not tested on animals
None of our products have been tested on animals. We continue to work with our global partners to promote a world free from animal testing.
We also use ingredients that are biodegradable – so no ocean-clogging plastic microbeads here.
(Want to delve into our in-key lists, no problem, pop over to our product pages to learn more).
Quality approved
We’ve gone the extra mile to ensure that all our products are safe and proven. Just like you we don’t want any surprises.
All our products are dermatologically tested and have gone through stringent product testing at our industry leading manufacturers. Rest assured we’ve got you covered. We’re also CE-0123 and Dermatologically Tested so you can rest comfortably in confidence you’re always protected by buying with Roam.
Sustainably produced
All our packaging is made from recycled and recyclable materials.
Back
Billing
When will my payment card be charged?
Your card will be charged during the checkout process at the point of sale. For subscriptions, you will be charged on your subscription renewal date.
What forms of payment do you accept?
We accept Visa, Mastercard, Maestro, American Express, Discover, Diners Club, Shop Pay, Apple Pay and Google Pay. Unfortunately, we cannot accept checks or money orders.
What can I do if my payment is declined?
Oh no! Please check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system. If none of these apply, please contact us at orders@exploreroam.com.
Is your card expired?
Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact us at orders@exploreroam.com.
When is the next product launching?
We’re already developing some fantastic new things to shake up your journey of exploration. Sign up to our newsletter and join us on Instagram to get first access to new launches and see our sneak peaks of what’s to come.
I have a weird question and I want to talk to a person about it.
Sex isn’t always straightforward so we’re here with an open ear and open mind. To ask anything and get a quick, personal reply, email us at questions@exploreroam.com. If we don’t know we’ll do our very best to point you in the right direction.
How do gift cards work?
Gift cards are delivered by email to the recipient at the same time as the purchaser receipt. If wanting to use a digital gift card to supplement your purchase, please input your unique reference code into the voucher code area during checkout to activate your voucher.
Back
Cancellations
How can I cancel an order?
Please login to your account where you can tweak, pause or cancel your order. If you have any trouble, please email us at orders@exploreroam.com and our team will be able to help. Our fulfilment center processes orders quickly, but we’ll do our best to process your request.
Back
Marketing Comms
How do I change my marketing preferences?
While registering for an account you can choose to opt in to receive marketing emails from us. You may unsubscribe at any time by emailing us questions@exploreroam.com.
Back
Order Enquiries
How can I update my order?
Please login to your account where you can tweak, pause or cancel your order. If you have any trouble please email us at orders@exploreroam.com and our team will be able to help. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.
How can I check the status of my order?
You can view the status of your orders in your account, alternatively, you can email us at orders@exploreroam.com.
Can I use multiple promo codes at checkout?
You can use one promo code per order. If you’ve encountered two valid Roam promo codes during your travels through the Internet, please choose the one you want to use more.
Back
Our Products
Is the front lubricant safe to use for the back?
Our lubricants have been developed to be safe to use all over the body. If you love the front texture, it’s completely safe to use for the back too. We’ve developed 2 textures with complimentary benefits to provide choice for consumers on what better suits their needs. We don’t get hung up on what or where, if it feels good, you’re doing it right.
Is the back lubricant safe to use for the front?
Our lubricants have been developed to be safe to use all over the body. If you love the back texture, it’s completely safe to use for the front too. We’ve developed 2 textures with complimentary benefits to provide choice for consumers on what better suits their need. We don’t get hung up on what or where, if it feels good, you’re doing it right.
How do I know your lubricants are safe to use?
Our lubricants have gone through stringent testing to ensure they are safe to use. They are 100% natural, bespoke formulas, made in the UK. Dermatologically Tested, Fragrance Free, Gluten Free, Vegan, PH balanced and have 0% from Sulphates, parabens and dyes.
Can I use lubricants if I'm trying to get pregnant?
Lubricants can be a great way of increasing comfort during intercourse however lubricants can in cases inhibit the mobility of sperm. We recommend speaking with your family planning clinic to best understand the tailored solution for you and your partner.
Do you test any of your products on animals?
We’re committed to a world free from animal testing and do not test on animals.
You don’t have the products I’m looking for – why not?
We’re always thrilled to hear what consumers are looking for and love it when consumers share their insight on what they’d like us to launch next. Please drop us an email at questions@exploreroam.com we’d love to chat to you.
Are Roam products eco-friendly and sustainable?
We believe transparency is the best thing we can do to keep the conversation around sustainability moving forward. We’re constantly striving to do the right thing for the planet and our consumers and are proud our products are developed and produced sustainably. Each of our product pages features a full list of each component, what % is recycled and % recyclable for you to be fully informed on your purchase.
Back
Returns and Exchanges
What’s your return policy?
Your pleasure is important to us. We’re happy to provide an exchange or refund on any un-opened products within 30 days of your order being placed. If you’ve bought the wrong condom size we’ll replace without question.
How do I place a return or exchange?
We hope you love these products as much as we do. If they aren’t the best fit for your needs please email our team orders@exploreroam.com with your name, order number, and reason for return within 30 days of your order being placed.Your pleasure is important to us so we’re here to help assist with returns/exchanges for any unopened products.
How long does it take to process a return?
For hygiene reasons, we can only guarantee refunds on unused items. All returns will be processed and refunded in a maximum of 5 working days following receipt of the product at our warehouse.
What should I do if I receive the wrong product?
Please let us know at orders@exploreroam.com and we’ll do our upmost to get you what you ordered as soon as possible. Thanks for bearing with us.
Back
Shipping and Delivery
Do you offer next day delivery?
Yes, we do for an extra £3.99. Our cut off time for next day delivery is 3pm Monday to Thursday. If you select next day delivery before 3pm Monday to Thursday it will be processed, dispatched and with you the next working day. Orders placed after 3pm will be processed the next day and delivered the day after that. Any orders placed on Friday, Saturday or Sunday will be processed on Monday and delivered the following day.
What if I’m not in when my order is delivered?
Some products are too big to fit through a standard letterbox. If you're not in when your order arrives our delivery partner will attempt to deliver a further two times or leave it in a safe place or with a neighbour. In some instances, they may need to leave a card with additional instructions. If you want us to track your order don’t hesitate to get in touch.
Back
Subscriptions
Is the Sex Care Subscription the only way to get Roam?
Not at all. You can buy as a one-off purchase from the shop all part of our website.
How do I update my delivery address?
You can add, edit or remove your addresses from your account. To update addresses linked to a subscription, please view the subscription area and click Shipping Addresses.
How do I update my payment card?
For subscriptions, please view the subscription area and click Billing Information, you will be sent a secure email with a link to allow you to update your billing card and billing address details.
How do I cancel my sex care subscription?
Please view the subscription area, click Subscriptions, pick the product you wish to cancel, from this page, click the Cancel Subscription button and follow the on-screen instructions. You can also change your next delivery date or skip an order if you wish to postpone a delivery.
How do I make changes to my sex care subscription?
You can modify your subscriptions from the subscription area, click Subscriptions and pick the product you wish to amend.
Back
Top Questions
When can I expect to receive my Roam package – are there currently any processing or shipping delays?
We’re happy to report that our delivery partners are working to best practice delivery schedules. Reminder that any orders for next day delivery need to be placed before 3pm. If your parcel hasn’t arrived drop us a note and we’ll do our best to help. questions@exploreroam.com
*From time to time some orders could take a bit longer to make it through our delivery partners’ network so we’re working closely with them to monitor and track all our deliveries in the current climate*.
How long does it take to ship?
All subscription orders will be delivered to you free of charge on next day/chosen day delivery. All other orders will take an estimated 3-5 days unless you’ve opted for next day delivery.
Business Days: Monday - Friday, excluding national public holidays. Orders received by 11am GMT on business days will be shipped the same day. Orders made after 11am GMT will ship the following business day. Orders placed over the weekend will be processed on the next business day.
Do you ship to UK PO boxes?
We sure do!
How can I change the country I am shopping in?
We will be switching on international delivery shortly. Until then our products are only available for delivery in the UK.
How can we contact you?
We’re here to help by email on questions@exploreroam.com. We’ll do our very best to respond within 24hrs.
I want to reach out with a partnership enquiry who do I contact?
We’d love to hear from you. Please contact pressoffice@exploreroam.com.
Our skincare inspired lubricants are enriched with skin supplementing actives.
Use as much or a little as you like. If it feels good, you’re doing it right.
Our skincare inspired lubricant is enriched with skin supplementing actives - Tonka, Aloe and Olive, carefully chosen to Comfort, Hydrate and Repair.
If you like a thicker more luxurious texture, this one’s for you.
Our skincare inspired lubricant is enriched with skin supplementing actives - Agave, Aloe and Jojoba, carefully chosen to Refresh, Hydrate and Care.
If you like a lighter texture, this one’s for you.